Call Center Services
Is meeting customer service demands a challenge for your business? Keep your customers always happy with our exceptional call center services. From efficient call handling to personalized assistance, we deliver solutions to ensure customer service excellence.
22+
Years of Experience
10+
Industry Verticals
5000+
Experienced Professionals
Outsource Call Center Service
We are an expert call center services company specializing in inbound, outbound, and non-voice support services (live chat, email, etc.). Since 2000, we have assisted diverse businesses to improve customer satisfaction, loyalty, and brand lifetime value with customized and focused call center services.
Our core competencies lie in people, processes, and tools. All our call center agents are rightly sourced and trained to attain high levels of perfection. We develop customized service models driven by well-defined KPIs (promoter score, first-call resolution, average handling time, average speed of answer). This ensures high volumes of calls are handled with consistent service levels.
UpCallbpo - The Most Trusted Call Center Outsourcing Company
As an established Call Center service provider, we have an excellent reputation for building a brand image for our clients through our dedicated and comprehensive call center support services. Our Call Center services help businesses in banking, telecom, automotive, real estate, retail & eCommerce, logistics & supply chain, travel & hospitality, media & entertainment, and so on. With our expertise as a Call Center services expert, we are enabling our clients from the US, UK, and Canada to unlock new opportunities and increase customer retention, and build loyalty. Our clients trust on our call center infrastructure expertise makes us a reliable call center services partner for your business growth.
75%
First Contact Resolution (FCR)
10
Average Resolution Time (ART) in minutes
98%
Customer Satisfaction
(CST) Rate
5-10%
Customer Retention
Rate
<10%
Service Escalation
Rate
4-5
Average Handle Time
(AHT) in minutes
The Invensis Advantage for
Call Center Services
Email Marketing
Engage your audience effectively through targeted email campaigns, driving conversions and fostering customer relationships with personalized content and promotions.
Lead Generation
Utilize strategic approaches to identify and cultivate potential customers, employing data-driven techniques to generate high-quality leads tailored to your business objectives.
Appointment Setting
Seamlessly schedule appointments with prospects, ensuring efficient communication and organization, ultimately maximizing your sales opportunities and client interactions.
Cold Calling
Initiate meaningful conversations with prospects through direct outreach, leveraging persuasive communication skills to introduce your services and establish valuable connections.
24-7 chat support
Provide round-the-clock assistance to website visitors, offering instant responses to inquiries and concerns, enhancing customer satisfaction and retention.
We Provide Reliable
Services
Several benefits can be delivered to businesses by call center outsourcing services. Here are some top advantages of outsourcing call center services:
1. Cost savings
Outsourcing call center services can lead to significant business cost savings. Companies can save on training, salary, and benefits costs by outsourcing these services to a vendor. Call center solutions for small businesses help small business owners in reducing their costs on operations.
2. Improved efficiency
Call center outsourcing companies have the expertise and experience to handle customer inquiries and complaints efficiently. This can lead to improved customer satisfaction and reduced response times.
3. Flexibility
Outsourcing call center services allow businesses to scale up or down their customer support operations as needed. This can be particularly useful for companies with seasonal fluctuations in customer demand.
4. Access to specialized skills
Contact center outsourcing companies often have staff with specialized skills and language capabilities that may be difficult to find in-house. This can be particularly beneficial for businesses looking to expand into new markets.
5. Improved customer experience
Businesses could outsource call center technical support service to ensure that their customers have access to knowledgeable and professional support. This can lead to improved customer satisfaction and loyalty.
Outsourcing call center services can bring several benefits to businesses, including cost savings, improved efficiency, flexibility, access to specialized skills, and improved customer experience.
The call center industry is constantly evolving and adapting to the changing needs of businesses and customers. Here are some of the latest trends in call center consulting services:
1. Artificial Intelligence (AI) and automation
AI and automation is widely adopted in call centers to handle routine tasks and improve efficiency. This includes chatbots, voice assistants, and automatic call distribution systems.
2. Remote work
With the COVID-19 pandemic, many call centers have shifted to remote work for their agents. This trend is expected to continue even after the pandemic, as it allows for a wider talent pool and reduced overhead costs.
3. Cloud-based solutions
Cloud-based call center solutions are becoming more popular as they allow for greater scalability and flexibility. Businesses can easily add or remove agents and access the system from any location.
4. Customer Experience
Customer experience is becoming increasingly important in the call center industry. Companies focus on improving service levels and customer satisfaction by investing in training, technology, and personalized interactions.
Regarding outsourcing call center services, there is a wide range of vendors and contact center outsourcing companies. It’s important to carefully consider the needs of your business and do thorough research before making a decision. Opting to outsource network contact center and back offices can help businesses save time and money, but choosing a reputable and reliable vendor is important to ensure a smooth and successful partnership.
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Call center as a service (CCaaS) is a cloud-based service that provides businesses with call center functionality through the internet. CCaaS offers a range of features, such as call routing, IVR, and real-time reporting, to help companies manage their customer communications effectively. CCaaS is a cost-effective alternative to traditional, on-premise call centers, as it eliminates the need for expensive hardware and software, and allows companies to scale their call center operations as needed.
Costs are not fixed. Call center outsourcing costs vary depending on the specific services needed, the company’s size, and the outsourcing provider’s location. On average, companies can expect to pay between $20 and $50 per hour for outsourced call center services, but again it may depend on various factors.
Industry Partners
